R:TR’T – Terms & Conditions for our Exclusive Experiences

These terms and conditions explain the basis for the booking/purchase by you (the individual or corporate body) and the sale by events promoted on this website.

In these terms and conditions, “we” and “us” means R:TR’T (a trading division of Creative Direction)

Agreement

Through this website, we promote and offer experiences for purchase. Whether you make a transaction online or through bespoke arrangements, your acquisition is contingent upon adherence to the terms and conditions outlined herein. The agreement for the sale is established when we confirm your order and receive the corresponding payment. Pertinent details, including a description of your order, pricing, and associated delivery costs, are specified on the booking page or conveyed through a separate email correspondence.

Experiences

Our website offers two categories of experiences: (i) online booking and (ii) tailored packages arranged through inquiries. The execution of these experiences may be carried out by third-party operators acting on behalf of R:TR’T.

Orders

The placement of an order signifies your acceptance of the terms and conditions outlined in this agreement; however, it does not constitute the formation of a contract between us. We reserve the right to decline processing an order for any reason, but acceptance occurs if the experience is available, the order aligns with current pricing, you are based in a participating country, and your payment method is authorised for the transaction. Confirmation of order receipt and acceptance will be provided through on-screen confirmation and email. If an order cannot be fulfilled, a refund will be issued.

International Bookings

The content on the website is directed solely at those accessing it from the UK. All prices displayed are in GBP, and transactions are conducted in GBP. If ordering from overseas, your bank may charge fees to process the transaction.

Access to the website and content

While we continually update our experiences and make reasonable commercial efforts to keep the website current, the information and specifications provided are for informational purposes only and may change without notice.

Descriptions, itineraries/timings

Descriptions, formats, and timings on the website and in literature serve as guidance and information, but they are not binding. Photographs may be for illustrative purposes only, and details such as duration, itineraries, equipment, and participant numbers may vary.

Variations

Operators reserve the right to alter any part of an experience, and experiences may be withdrawn due to reasons beyond our control. We cannot be held liable for any costs incurred as a result. Participants will be advised and offered a credit note for future use in such cases.

Experience availability

Experiences are subject to availability and, in some cases, weather conditions. If the experience is weather-dependent, we recommend contacting the office 24 hours before the event. Travel, accommodation, and other arrangements should not be made until booking confirmation is received.

Experience restrictions

Most experiences have restrictions, such as age, height, weight, and physical/medical limitations, which will be communicated at the time of booking. If unsure, please contact us.

Prices

We reserve the right to vary the prices if necessary and prices shown include VAT where applicable.

Operators and suppliers

We have contracts in place with our operators regarding their standard of performance and operators have confirmed they are registered with their relevant regulatory bodies where necessary. Once a booking has been made, the participant is also bound by the terms and conditions of our operator. By purchasing an experience you acknowledge that experiences are dependent on certain factors beyond the control of R:TR’T and agree that we are not liable for the cancellation, postponement or alteration of any experience for reasons beyond our control (including but not limited to weather-related reasons, mechanical failure, location changes or otherwise). Please note that experiences are subject to change without notice. This does not affect your statutory rights.

We welcome your feedback on all experiences. If you encounter a problem on the day, please bring it to the attention of your R:TR’T representative so that we can put matters right. If the problem was not resolved on the day, please contact us by email.

Cancellation by operators

In the event of cancellation by operators due to circumstances beyond their control, we will arrange a re-booking at a mutually agreed time. R:TR’T is not liable for participant costs incurred, including travel and accommodation.

Cancellation by participants

Once a booking is made, participants are bound by the terms and conditions.

Liability cover

All operators contract with us to indemnify participants against damage to equipment used, and against liabilities to third parties, subject to limits set out in and compliance with the operator’s terms and conditions.

Liability of R:TR’T experiences

We shall be responsible to you for foreseeable loss and damage if caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

We market and sell experiences for private and corporate use only. If you use our services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

Unless otherwise specified our aggregate liability to you in connection with this agreement shall not exceed the value of the experience ordered by you or on your behalf.

Emails

Emails to you (including delivery itineraries/agendas) shall be to the address you specify to us. You must give us a valid email address and telephone number.

Intellectual property

The copyright in the material contained in the website, together with the website design, text and graphics and their selection and arrangement and all software compilations, underlying source code and software belongs to R:TR’T. All rights are reserved. None of this material may be reproduced or redistributed without our written permission. R:TR’T is a trademark licensed to Creative Direction. Other company names mentioned on the website may be the trademarks or registered trademarks of the respective businesses/owners/operators.

Severance

Each of the paragraphs and sub-paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs and sub-paragraphs will remain in full force and effect.

Statutory rights

These terms and conditions do not affect your statutory rights as a consumer.

Governing law

These terms and conditions shall be governed by and interpreted in accordance with English law. R:TR’T, the purchaser and the participant in any experience submit to the exclusive jurisdiction of the English courts.

General

All the clauses and sub clauses in this agreement are independent of each other. If one clause or sub clause is invalid or unenforceable, this will not affect any other clause or sub clause. If we fail to enforce a right under this agreement, that failure will not prevent us from enforcing other rights, or the same type of right, on a later occasion. These terms & conditions are subject to change. Any changes we make to these terms in the future will be posted on this page.